Authorization Token

[jczero2]

My company has a third-party App with Fitbit. I have been using my Surge for multiple years and things have been running very smoothly. I recently upgraded to a Versa 3, and now I am not receiving my data via my App. Does this have to do with my Authorization token? If so, what is needed to fix this? My developer is currently unreachable, and I will have to outsource this.

John

[Gordon-C]

Hi @jczero2 

If you just swapped out the device in the same user account, then you shouldn't have a problem with the authorization token.   Have you checked in your Fitbit account settings that you still have consent to share your data with your application?   To check this, go to https://www.fitbit.com/settings/profile.  You should see on the left hand side of the screen your name and the Versa 3 paired with your account.   below, select "Applications" and check to see if you still see the third-party application listed.   

Do these 2 things match up?

Gordon