Data in the Web API does not match what is seen in the Fitbit App

[suresure]

I'm trying to develop a prototype that integrates with the fitbit api, but I haven't been able to fetch any data that makes sense through the api.

Every call that i make, be it to fetch a specific date's stats (/1/user/[user-id]/activities/date/[date].json) or to get all time stats, it always returns me 0 for the step count and default values for the other fields. My app is correctly configured and I dont get authentication errors, I made sure that i'm using use the same user on my phone and on the app that i'm developing, but still I cant find a way to get anything from the api.

When calling /1/user/[user-id]/activities/date/[date].json to get my user's Get Lifetime Stats, this is the response:

{"lifetime":{"total":{"activeScore":-1,"caloriesOut":-1,"distance":0,"steps":0},"tracker":{"activeScore":-1,"caloriesOut":-1,"distance":0,"steps":0}}}

And on my phone, I have all my data synced to fitbit, I can go to any day and check, my step count is absolutely not 0, i have data synced to health connect, the user id on my phone is the same one I'm using to develop my app, everything should be working fine but i always get zeroes and default values.

when calling https://api.fitbit.com/1/user/-/activities/date/(year-month-day).json, i get the following response

{
  "activities": [],
  "summary": {
    "caloriesOut": 1712,
    "activityCalories": 0,
    "caloriesBMR": 1769,
    "activeScore": -1,
    "steps": 0,
    "sedentaryMinutes": 1440,
    "lightlyActiveMinutes": 0,
    "fairlyActiveMinutes": 0,
    "veryActiveMinutes": 0,
    "distances": [{
      "activity": "total",
      "distance": 0.0
    }, {
      "activity": "tracker",
      "distance": 0.0
    }, {
      "activity": "sedentaryActive",
      "distance": 0.0
    }, {
      "activity": "lightlyActive",
      "distance": 0.0
    }, {
      "activity": "moderatelyActive",
      "distance": 0.0
    }, {
      "activity": "veryActive",
      "distance": 0.0
    }, {
      "activity": "loggedActivities",
      "distance": 0.0
    }],
    "marginalCalories": 0,
    "heartRateZones": []
  },
  "goals": {
    "caloriesOut": 2546,
    "steps": 10000,
    "distance": 8.05,
    "floors": 10,
    "activeMinutes": 30
  }
}

when I can see in the fitbit app, that I have quite a bit of activity that day.

Also, the data was synced from google fit, if it helps.

Is there anything that i'm doing wrong, or it's a known bug? I cant seem to figure it out.

[Gordon-C]

Hi @suresure 

Would you please provide me with your user id and your client ID?   I'll take a look at the problem today and see if I can figure out what is wrong.

[tommycrones]

Hi @Gordon-C - We are having the same issue where steps continue to show as zero even when user has steps. Is there a fix/solution from the above thread?

Thx.

Tom