Demo Account Questions

[Jmanchanda]

Hello, 

I have a few questions about the demo accounts. 

1. I am part of a multi-site research study where each site functions independently. When requesting accounts via Issue Tracker, should we submit a single request under the overall study, or can each site request accounts independently? Additionally, is it best to request a large amount of demo accounts upfront or request them as needed?

2.  Does the 6-month timer begin once we receive the CSV file or only once the accounts are activated and first logged into?

3. Because we are a multi-site research study, does each site need to complete their own individual research application?

4. Are there any other processes that need to be completed besides the research application? Are there any upfront costs or fees?

Thank you for your help!

[GordonFitbit]

Hi @Jmanchanda 

1. Since each site works independently, I would recommend each site request their own demo accounts, even if collectively each site might be running the same research study.  And, each site should request demo accounts for each unique study.  
2. The 6 month timer begins when the demo accounts are created, and we will extend those accounts every 6 months through the lifetime of the study.  
3. A research application should be submitted for each unique study.  If each site is running the same study but has different IRB requirements based on the country where the study is being held, each site should submit a research application.
4. No other steps are required.  There are no costs for the demo accounts.

Gordon

[Jmanchanda]

Hi @GordonFitbit, 

Thank you for your answers. These were very helpful!

If I have a demo account and would like to reset my password, what would that process look like?

James

[GordonFitbit]

All of the information about the demo accounts, including reseting the password, can be found at https://dev.fitbit.com/build/reference/web-api/developer-guide/demo-accounts/