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Disabled Subscriber - cannot re-enable

ANSWERED

‎08-24-2019 13:58

‎08-24-2019 13:58

Hi Fitbit Team,

 

We are having an issue with our subscription endpoint. We had an outage last night on our servers (2019-08-24 T03:02 - T03:11). Service was restored and, post outage, the subscriptions were processed correctly. After 03:11 we stopped receiving subscription updates. 

 

The subscription endpoint now shows:

 

Subscription ID:

1 (Disabled)

 

Stats:

100%
Delivered: 2 Failed: 0
 
I am unable to find any place where I could re-enable the subscriptions. What should I do?

 

Thank you,

 

Pawel

Run The Edge

runtheedge.com

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Accepted Solutions

‎08-24-2019 14:12 - edited ‎08-24-2019 14:12

‎08-24-2019 14:12 - edited ‎08-24-2019 14:12

Apparently, I did not have my coffee and I did not put on my glasses. I was able to re-enable the subscription endpoint *exactly* the way manual tells us to. Cheers!

 

How to re-enable a subscriber

  1. Go to your application settings page .

  2. Click on 'details' beside your subscriber to review the logs of the most recent attempted subscription notification requests.

  3. Resolve the issue with your application.

  4. Click on 'edit application settings'.

  5. Check the 'enabled' checkbox for your subscriber.

  6. Click 'save'.

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1 REPLY 1

‎08-24-2019 14:12 - edited ‎08-24-2019 14:12

‎08-24-2019 14:12 - edited ‎08-24-2019 14:12

Apparently, I did not have my coffee and I did not put on my glasses. I was able to re-enable the subscription endpoint *exactly* the way manual tells us to. Cheers!

 

How to re-enable a subscriber

  1. Go to your application settings page .

  2. Click on 'details' beside your subscriber to review the logs of the most recent attempted subscription notification requests.

  3. Resolve the issue with your application.

  4. Click on 'edit application settings'.

  5. Check the 'enabled' checkbox for your subscriber.

  6. Click 'save'.

Best Answer
0 Votes