Hi Team,We have noticed recently that we are receiving a high percentage of requests to the sleep log endpointGET /1.2/user/[user-id]/sleep/date/[date].jsonThat are returning this meta response indicating that we should retry.Over the last month, app...
Hello,I am facing a problem with one user receiving too many requests. When I checked the logs, I found that this user received approximately 30000 notifications in just 7 days. Additionally, I noticed something strange: the data for DateFrom and Dat...
Hi Fitbit Support team,I’m encountering a 403 Forbidden error when Fitbit attempts to call the Subscriber endpoint URL, as observed on May 22, 2025. This endpoint is triggered when I sync data from my Fitbit Watch using the Fitbit App.Could you pleas...
We have been not receiving files from fitbit from 4/7 .File format : FTB_LPR_MBR_SRVC_*.txtCan you please check and confirm if the connectivity from fitibit end to below API is intact.We see there is a traffic drop from 4/4 10 PM ET , when we check i...
As of app version 4.39 of the fitbit app, our web api retrieval of the data is no longer receiving water data in ML. Our app will take the api data and multiply the number of ML reported by .033814 to convert it to OZ. Any of our users who are integr...
After several errors, our app's Fitbit subscription was disabled (this is expected) at around 5 February 2025, 2.45pm GMT+8.In the past, we would receive an email that notified of this (e.g. "Your application ___ has been configured to use the Fitbit...
Dear Fitbit Support Team,Our Client ID is 22CCMS, with an OAuth 2.0 Application Type of Server.We have been integrating Fitbit's Activities and Sleep data for several years without major issues.However, over the past two months, we have been frequent...
I have 2 applications registered, one for staging and one for production (23Q388 and 23QBTN) and already requested for intraday data access. How long does it usually take to approve requests?
I'm having issue verifying an endpoint "https://fit-uat.muangthai.co.th/api/v1/fitbit-service/fitbit/activities"there is no requests from Fitbit when i click "Verify"the endpoint is accessible from internet and working fine on web browsersclient id :...
Hi, I have created a private issue using google issue tracker as well, but thought it would be good to post in the forum in case anyone else has seen this issue. Our application is currently set up to use Fitbit subscriptions to update a customer’s d...
Hello, We have noticed that whenever our subscription endpoint is disabled (Client ID 227TDS) we do NOT receive an email notification as we used to before Fitbit transitioned to Google servers. Did Google retire this feature or was this feature affec...
hi, Fitbit Team: Recently we noticed that our fitbit subscribe has been disabled several times. But there is no error in callback log. How many errors are allowed by fitbit callback? Is there anything change in the callback strategy? Because we h...
Hi Fitbit Team, We noticed that our Fitbit subscriber was disabled yesterday, 2025.03.10 at 19:01 UTC. Upon inspection, I see that the requests were successful right up to that point. Can you give any information on what happened?I restarted it today...
Hi,Can you please check why our subscriber occasionally gets disabled ?It happened on 23/24 January. And a few more times in January/December.Application ID is: 227NZ9Also after it is disabled, it doesn't stop the whole traffic, but it seems it is on...
Hello,I have a subscriber for app 23RD5Q. It suddenly stopped making requests on 1/13 even though all requests made were successful up until then. I deleted the original subscriber and verified a new one but there's still no requests being made.Cou...
Hi there,There are multiple threads all asking the same question, some as old as 2016.Is there any update on how to remove a subscription without a valid refresh token. Unsubscribe-from-notifications-with-expired-Access-TokenWe-need-the-ability-to-r...
How this platform could consider environmental factors like air quality, temperature, or noise levels.How the platform could integrate with physiological data points like heart rate, sleep patterns, or activity levels.How this platform could integrat...
Hello -We're seeing a lot of "the remote server returned an error: (500) Internal Server Error" errors when making web API calls today to retrieve activity (calling /activities/steps, for example, after we receive a notification the user has new data...
We are handing over to a company and need to transfer the developer account and all app subscriptions to the new company. How do you do this?
We noticed today that our Fitbit subscriber linked to our production system was disabled yesterday Sept 26th at 02:01 UTC. (Sept 25th 10:01 PM ET).This happened once before a couple years back, but in that case, it clearly showed under the "Stats" th...
We have some cases where a user might re-authenticate fitbit on a different user account in our system. In those cases we get a conflict but that's not very helpful for the user because all we can say is that there's another user with this fitbit aga...
We have been receiving 500-Internal Server Error from the GET activities endpoint for all requests since 17:20 UTC today.Example request:https://api.fitbit.com/1/user/63P6S9/activities/date/yyyy-mm-dd.jsonResponse:{"error":{"code":500,"message":"Inte...
Following the instructions here: https://dev.fitbit.com/build/reference/web-api/developer-guide/using-subscriptions/#Configuring-a-Subscriber I created an endpoint to service the Fitbit subscriptions and created the logic to return the correct status...
Regarding the sleep endpointhttps://api.fitbit.com/1.2/user/-/sleep/date/{date}.jsonWhen I had first implemented our integration, I was retrieving the sleep values from the "levels" property of the sleep[] array, and this seemed to be consistently av...
Hi There.Starting on 7/19/2023, we started getting 401 errors for a large percentage of our requests for user data, with this error message:{ "error": { "code": 401, "message": "Request is missing required authentication credential. Expected OAuth 2 ...
Hi Community, I am facing below error while calling subscription API. I have added subscribers endpoint in Application setting.URL : "https://api.fitbit.com/1/user/-/userRevokedAccess/apiSubscriptions/6462e07f.json"Reposens : {"errors": [{"errorType"...
We are developing an application that uses data from fitbit thru the fitbit API. After the users have authorized and granted access to our app, we are able to get data thru the API as specified. So far, so good. Given the kind of user base that we ar...
Hi Fitbit Team,Im trying to verified my subscription endpoint set up. When I click on "Verify"; I got this javascript error. Any suggestion what is causing this error? I have tried chrome/edge browser, same error. Much ThanksVM2189:2 UncaughtReferenc...
I have some apps created under my user and I would like to give permission to other users to change settings or subscribers. Is that possible?
Our service is getting notifications for users that have stopped using our app. Their access token has expired and we don't have a refresh token. Can we force unsubscribe without using the users access token? Is there a service we can use, even a man...
I know this was brought up back in 2016 and Fitbit said that they were creating a subscription API with client authorization as opposed to a user authorization. Has this been developed? We have many users that have invalid refresh tokens but we are s...
I followed the instructions for Implementing the Subscription API. I have created a web service endpoint, configured a subscriber, and verified the subscriber, but I cannot get the final step of Creating a Subscription to work.I always receive the fo...
Hi, Is there any way I can remove a subscription to my server without having a users access-token? I don't really see why I should need their permission to do this... I've got a server with a few users registered. One user has de-registered, but...
Hello Fitbit Team,I am experiencing an intermitent problem where some of my members get an invalid refresh token that cannot be used to refresh the expired token anymore. I am using a distributed lock each time we get a new token and we allways roll ...
We have had a lot of reports lately about our production app no longer syncing data for some of our users. As far as we can tell our development app is not affected, but we have been able to replicate on production as well. Based on our logs, we aren...
Hi, we have noticed that we used to receive "historical" notifications for activities. We have some users who have entries since 2012. We are wondering how that could happen, as we should only receive recent updates, at least that's how we understand...
We have a user with an active subscription to Fitbit. When we try to get login for that user we are getting the below error"I/O error on POST request for \"https://www.fitbit.com/oauth2/authorize\": Connection reset; nested exception is javax.net.ssl...
Currently, the webhook notification can contain a collectionType of "activities", which indicates that either the activity log list or the daily activity summary has updated data. As it does not make a distinction between the two, I have to make two ...
Our research group is currently working on a project to detect stress among students in Canada using Fitbit smartwatches. As part of the project, we need to develop an AI model for stress detection, and for this, we require more physiological data th...
The log list endpoint seems to only capture steps that are grouped into an 'activity,' but when a user wears their device all day, it captures steps that are not part of an 'activity.' What is the best way to capture these steps? I don't wish to bias...