This behavior started around Oct 21, 2025 and is directly related to the issue users are complaining about here: https://community.fitbit.com/t5/Aria-Scales/Aria-Scale-syncing-but-App-isn-t-updated-immediately/td-p/5790542Subscription notifications f...
I found that when a user manually adds activities to the Fitbit app (I tested on iOS), the new activity (e.g., football) is registered in the Fitbit app. In the Fitbit API (e.g., api.fitbit.com/1/user/-/activities/date/<date>.json), the activity also...
Is there a way to access the EDA raw data for the Fitbit Sense 2 Smartwatch or is there any other version that has EDA api accessibility?
Hello.I have an app that let users connect their fitbit account. We then create a subscription for sleep data in order to get that information. It works well mos of the time. But we are having some issues where we dont get any subscription. I've star...
After several errors, our app's Fitbit subscription was disabled (this is expected) at around 5 February 2025, 2.45pm GMT+8.In the past, we would receive an email that notified of this (e.g. "Your application ___ has been configured to use the Fitbit...
I'm having issue verifying an endpoint.Clicked verify button in default subscriber's endpoint. it seems not doing anything, and it keep refreshing "Subscriber has not been successfully verified".client id : 23Q76M
We are observing increased latency with the Fitbit API, specifically for activity-related endpoints. The issue began on September 4, 2025, at approximately 01:45 UTC and is ongoing. We would appreciate any updates as they become available.
I’m trying to figure out which timestamps in the granular TCX data fall during a workout pause. This matters because Fitbit recommends calculating speed as distance / time (hours), and without knowing pause periods, that calculation is wrong for paus...
We have been not receiving files from fitbit from 4/7 .File format : FTB_LPR_MBR_SRVC_*.txtCan you please check and confirm if the connectivity from fitibit end to below API is intact.We see there is a traffic drop from 4/4 10 PM ET , when we check i...
Hi Team,We have noticed recently that we are receiving a high percentage of requests to the sleep log endpointGET /1.2/user/[user-id]/sleep/date/[date].jsonThat are returning this meta response indicating that we should retry.Over the last month, app...
Hello,I have a subscriber for app 23RD5Q. It suddenly stopped making requests on 1/13 even though all requests made were successful up until then. I deleted the original subscriber and verified a new one but there's still no requests being made.Cou...
Hello,I am facing a problem with one user receiving too many requests. When I checked the logs, I found that this user received approximately 30000 notifications in just 7 days. Additionally, I noticed something strange: the data for DateFrom and Dat...
I'm a developer from Japan working with the Fitbit Web API to receive sleep data update notifications via webhooks.I'm experiencing timezone-related issues and would appreciate any advice from the community.Issue Description:Case 1 (Date shows as pre...
Hi Fitbit Support team,I’m encountering a 403 Forbidden error when Fitbit attempts to call the Subscriber endpoint URL, as observed on May 22, 2025. This endpoint is triggered when I sync data from my Fitbit Watch using the Fitbit App.Could you pleas...
As of app version 4.39 of the fitbit app, our web api retrieval of the data is no longer receiving water data in ML. Our app will take the api data and multiply the number of ML reported by .033814 to convert it to OZ. Any of our users who are integr...
Dear Fitbit Support Team,Our Client ID is 22CCMS, with an OAuth 2.0 Application Type of Server.We have been integrating Fitbit's Activities and Sleep data for several years without major issues.However, over the past two months, we have been frequent...
I have 2 applications registered, one for staging and one for production (23Q388 and 23QBTN) and already requested for intraday data access. How long does it usually take to approve requests?
I'm having issue verifying an endpoint "https://fit-uat.muangthai.co.th/api/v1/fitbit-service/fitbit/activities"there is no requests from Fitbit when i click "Verify"the endpoint is accessible from internet and working fine on web browsersclient id :...
Hi, I have created a private issue using google issue tracker as well, but thought it would be good to post in the forum in case anyone else has seen this issue. Our application is currently set up to use Fitbit subscriptions to update a customer’s d...
Hello, We have noticed that whenever our subscription endpoint is disabled (Client ID 227TDS) we do NOT receive an email notification as we used to before Fitbit transitioned to Google servers. Did Google retire this feature or was this feature affec...
hi, Fitbit Team: Recently we noticed that our fitbit subscribe has been disabled several times. But there is no error in callback log. How many errors are allowed by fitbit callback? Is there anything change in the callback strategy? Because we h...
Hi Fitbit Team, We noticed that our Fitbit subscriber was disabled yesterday, 2025.03.10 at 19:01 UTC. Upon inspection, I see that the requests were successful right up to that point. Can you give any information on what happened?I restarted it today...
Hi,Can you please check why our subscriber occasionally gets disabled ?It happened on 23/24 January. And a few more times in January/December.Application ID is: 227NZ9Also after it is disabled, it doesn't stop the whole traffic, but it seems it is on...
Hi there,There are multiple threads all asking the same question, some as old as 2016.Is there any update on how to remove a subscription without a valid refresh token. Unsubscribe-from-notifications-with-expired-Access-TokenWe-need-the-ability-to-r...
How this platform could consider environmental factors like air quality, temperature, or noise levels.How the platform could integrate with physiological data points like heart rate, sleep patterns, or activity levels.How this platform could integrat...
Hello -We're seeing a lot of "the remote server returned an error: (500) Internal Server Error" errors when making web API calls today to retrieve activity (calling /activities/steps, for example, after we receive a notification the user has new data...
We are handing over to a company and need to transfer the developer account and all app subscriptions to the new company. How do you do this?
We noticed today that our Fitbit subscriber linked to our production system was disabled yesterday Sept 26th at 02:01 UTC. (Sept 25th 10:01 PM ET).This happened once before a couple years back, but in that case, it clearly showed under the "Stats" th...
We have some cases where a user might re-authenticate fitbit on a different user account in our system. In those cases we get a conflict but that's not very helpful for the user because all we can say is that there's another user with this fitbit aga...
We have been receiving 500-Internal Server Error from the GET activities endpoint for all requests since 17:20 UTC today.Example request:https://api.fitbit.com/1/user/63P6S9/activities/date/yyyy-mm-dd.jsonResponse:{"error":{"code":500,"message":"Inte...
Following the instructions here: https://dev.fitbit.com/build/reference/web-api/developer-guide/using-subscriptions/#Configuring-a-Subscriber I created an endpoint to service the Fitbit subscriptions and created the logic to return the correct status...
Regarding the sleep endpointhttps://api.fitbit.com/1.2/user/-/sleep/date/{date}.jsonWhen I had first implemented our integration, I was retrieving the sleep values from the "levels" property of the sleep[] array, and this seemed to be consistently av...
Hi There.Starting on 7/19/2023, we started getting 401 errors for a large percentage of our requests for user data, with this error message:{ "error": { "code": 401, "message": "Request is missing required authentication credential. Expected OAuth 2 ...
Hi Community, I am facing below error while calling subscription API. I have added subscribers endpoint in Application setting.URL : "https://api.fitbit.com/1/user/-/userRevokedAccess/apiSubscriptions/6462e07f.json"Reposens : {"errors": [{"errorType"...
We are developing an application that uses data from fitbit thru the fitbit API. After the users have authorized and granted access to our app, we are able to get data thru the API as specified. So far, so good. Given the kind of user base that we ar...
Hi Fitbit Team,Im trying to verified my subscription endpoint set up. When I click on "Verify"; I got this javascript error. Any suggestion what is causing this error? I have tried chrome/edge browser, same error. Much ThanksVM2189:2 UncaughtReferenc...
I have some apps created under my user and I would like to give permission to other users to change settings or subscribers. Is that possible?
Our service is getting notifications for users that have stopped using our app. Their access token has expired and we don't have a refresh token. Can we force unsubscribe without using the users access token? Is there a service we can use, even a man...
I know this was brought up back in 2016 and Fitbit said that they were creating a subscription API with client authorization as opposed to a user authorization. Has this been developed? We have many users that have invalid refresh tokens but we are s...
I followed the instructions for Implementing the Subscription API. I have created a web service endpoint, configured a subscriber, and verified the subscriber, but I cannot get the final step of Creating a Subscription to work.I always receive the fo...