Subscriptions: receive too many notifications from Fitbit.

[hyhuu99]

Hello,

I am facing a problem with one user receiving too many requests. When I checked the logs, I found that this user received approximately 30000 notifications in just 7 days. Additionally, I noticed something strange: the data for DateFrom and DateTo is outdated, for example, DateFrom and DateTo is 2024 As a result, many APIs are reaching their limits for this user. Does anyone know the cause of this issue or how we can resolve it? Thank you for your attention.

[GordonFitbit]

Hi @hyhuu99 

My apologies for the delay getting back to you.   I want to find out if you are still receiving an excessive amount of notifications for this specific user?

Gordon

[hyhuu99]

Hi 

I'm still receiving numerous messages from Fitbit. While I can't provide a user ID, I can show you a message I received from one user in a single day. For example, one user received 4,065 push notifications in just one day. Although we have a process in place to retry messages, 4,000 is an excessive amount and could lead to hitting limits repeatedly. Do you have any suggestions for addressing this issue? Thank you for your help.