One of our study participants had her Fitbit account disabled for security reasons, as it was accessed from multiple locations. We attempted to request account recovery; however, the request was denied. Fitbit provided an option to download the user data associated with the disabled account, but the exported files do not include any physical activity data. As a result, all the activity data collected for this participant appears to be missing. Is there any way to recover or retrieve the physical activity data from a disabled Fitbit account?
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