Getting 403 "insufficient_permissions" on token request

[getrealhealth]

Here is the error we get for our clientID 23PQ7P on the token request. Please advise what could be the cause.

{
"success": false,
"errors": [{
"errorType": "insufficient_permissions",
"message": "API client is not authorized by Fitbit to access the resource requested. Visit https://dev.fitbit.com/docs/oauth2 for more information on the Fitbit Web API authorization process."
}]

[IncaFitbit]

Hi @getrealhealth ,

Thanks for reaching out for this issue.

Could you please try making the same request using the Fitbit WebAPI explorer to see if you get the same error?
If yes, please share the reproduce steps(includes the API you are attempting to access) and the screenshot with me.

Thanks,
Inca

[getrealhealth]

Hi,

I have sent you the screenshot in a private message. Basically, using the Fitbit WebAPI explorer also we are getting 403 "Forbidden".

Thanks,

Anish

[getrealhealth]

Hi @IncaFitbit , based on the screenshots were you able to see any issues with our request or clientID? Thanks