Intraday values is 0 but day total is correct

[mdeguzman]

Has anyone else encountered this? We're getting intraday steps data in 15 minute intervals but all the interval values are 0. The total steps however are correct.

This seems to just be on one particular day all other days are getting intraday values.

Appreciate if anyone has any suggestions. Thanks!

[mdeguzman]

Ok so did some more investigation and found some old threads of the same issue.

https://community.fitbit.com/t5/Web-API-Development/Missing-intraday-step-count/td-p/1782450

https://community.fitbit.com/t5/Web-API-Development/Why-isn-t-total-elevation-equals-to-the-sum-of-t...

And from the Web API Activity Intraday docs

Considerations

2. If a user hasn't synced a tracker for more than seven (7) days, the tracker stores only summary values for the days older than one week. In this case, the intraday data for steps is zero and the intraday calories are calculated from BMR or EER. Intraday steps could be estimated from the total daily summary data by the equation above.

So our user might've done one or both of these conditions that's why we had missing values just for that one particular day.

[JohnFitbit]

Hi @mdeguzman,

Welcome to the forums!

So that I can investigate, can you please PM me the following information:

• The user ID you are retrieving this data from
• The endpoint you are calling

Hope to hear from you soon!

[mdeguzman]

Hi John,

I've pm'd you the user id and url call we used.

Also, can you advise why some intraday total steps do not match the total steps on some days? This is the same issue posted on 

https://community.fitbit.com/t5/Web-API-Development/Inconsistent-API-responses-for-Step-Data/m-p/216...