Invalid refresh token

[MyWellportal]

Hi

On 14 Feb we got an invalid refresh token for more than 100 users. nothing changed in the code and it was working fine. We do save the new refresh token when we refresh it, but now we need to ask all users to sync again their devices and it's a lot. Is there any solution to restore the refresh tokens without asking users to sync again? Or can anyone see what happened?

Thanks

[JohnFitbit]

Hi @MyWellportal,

Welcome to the forums!

I'd like to take a closer look at your situation. Would you please submit a support case through our support form? Please be sure to include timestamps of when the issue occurred, and your client id. Thanks!

[MyWellportal]

Thank you John

I sent a support ticket # 00106798

Please can you see if you can help me with my request or ask all users to sync again which it's a bit hard? 

It's urgent, they have challenges running this month

Thanks