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Missing Heart Rate Intraday but has step intraday day

‎05-13-2025 14:09

‎05-13-2025 14:09

Hi Fitbit Support,

We're experiencing a data availability issue with some participants in our system. While we're successfully retrieving steps data (both daily totals and minute-by-minute intraday metrics), we're encountering gaps in the heart rate data collection. I can provided more information if needed. Any assistance would be great resolving this. Thanks

 

Example:

Devices Info:      "deviceVersion": "Charge 6",

 

Missing Heart Rate Intraday, but steps are available (4/30/2025 -- 5/4/2025)

Chochu_0-1747170127539.png

Chochu_1-1747170145116.png

Date that both Heart Rate Intraday and steps are available (5/4/2025)

Chochu_4-1747170401883.png

Chochu_3-1747170379789.png

 

 

 

 

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