Missing Heart Rate data from Activity Summary

[dbe5007]

We're seeing missing data for heart rate zones when using the Activity Summary Web API. This is happening for people with whom we previously were able to get the heart rate zone data. I've double checked the scopes and they have the correct permissions to access heart rate data. Any insights would be appreciated!

[dbe5007]

I've attached a screenshot. The "heartRateZones" objects should not be empty.

[Gordon-C]

Hi @dbe5007 

I believe this is a known problem.   I will make certain a ticket is filed to engineering and update you when I have more information.  In the meantime, you should be able to call the Heart Rate Time Series endpoint to get the heart rate zones and custom heart rate zones information.

[dbe5007]

Hi Gordon-

Do you know if there has been any movement on this? It's been about a month and we're still experiencing this issue.

[Gordon-C]

Hi @dbe5007 

This problem should be resolved.   Would you please verify the problem is resolved on your end?

[dbe5007]

Hi Gordon-

Sort of. I took a look at some data from around July/August and was able to pull the HR in the activity summary, so that is working again. However, I also took a look at some more recent data from October/November and that data is still missing.

Does this mean there is still an issue with the API, or is the data not present and therefore cannot be pulled?