help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Patient Portal

‎11-09-2016 12:59

‎11-09-2016 12:59

We just got done building our new patient portal.  We have decided to integrate Fitbit and others for patients to have the ability to link their accounts with their portal account if they choose.  We had everything up and working, now nothing works.  Can any one help trouble shoot what may have happened?

Best Answer
0 Votes
1 REPLY 1

‎11-11-2016 05:55

‎11-11-2016 05:55

I would look at

 

1.  Authentication provider - do you have the Fitbit API key used in production and not shared (ex. dev)

2.  Token timeout - do you refresh token if they are expired

 

Elaborate on nothing works.  Can user login?  Any error?  Does data get update?

Charge 2; Aria; Developer of www.wellnessbear.com
Best Answer