05-23-2019 01:34
05-23-2019 01:34
Hi,
I have contacted the support for this issue but they have this advice:
We advise you to contact our Development Moderators on the following link: https://community.fitbit.com/t5/SDK-Development/bd-p/sdk
We experience the following issue:
For a lot of users we don't get notifications while they have a subscription and we have a valid access & refresh token.
05-23-2019 03:43
05-23-2019 03:43
Moving this to the Web API forum for assistance.
05-27-2019 02:43
05-27-2019 02:43
Hi,
Can I have a progress update about this?
05-29-2019 13:39
05-29-2019 13:39
Hi @aptus
When you contacted support, were you provided a case number? I'd like to track down the previous conversation you had.
If you don't have a case number, please provide a little more information on the problem. Some questions I would like to see answered are
Thank you,
Gordon
06-03-2019 02:18
06-03-2019 02:18
Hi,
The case number is #30395252. You can find the client ID and some user ID's in the conversation history of that ticket.
We think that we stopped receiving notifications for those users on 5 december 2018 because that is the last sync time we saved in our database. The reason we saw it this late is because some users where complaining lately and we pro-active checked then if it was for other users also.
We don't receive notifications for approximately 1170 users of the in total 6630 users.
We only subscribe for activity notifications. Because of that, we can't check if we receive other notifications (like food) for those users.