help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not consistently being notified about users activity

‎06-18-2019 12:41 - edited ‎06-18-2019 12:43

‎06-18-2019 12:41 - edited ‎06-18-2019 12:43

Hello FitBit team,

 

We have a few users that when they sync their fitbit or add activity through the web site, we are not being notified. This started happening after we switched the subscriber endpoint. We have logging in place at entry and sometimes we get a notification for new activity but most times we are not. This does not happen with the other test users as we are adding activity at the same time and the notifications occur as expected. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-19-2019 13:58

‎06-19-2019 13:58

Hi @DSGTeam,

 

I'm sorry to hear that you aren't receiving notifications for some of your users. So that I can see what's going on, can you please private message me your client ID along with sample user IDs and their authorization tokens? 

 

Looking forward to hearing from you!

Best Answer
0 Votes