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Refresh token error

‎04-07-2025 01:41

‎04-07-2025 01:41

I have implemented an app based on the fitbit api. I also have an user management function over the already existing fitbit accounts. For a certain user, I keep getting an invalid token error, then after some time it refreshes by itself. For the other users, everything works completely fine, so I think it is an issue with the API. What can I do? Why do I have trouble requesting a new access token with the refresh token only for one user, and for the rest it works fine? 

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‎04-10-2025 19:59

‎04-10-2025 19:59

Hi @Bianca1289 

I will need to get some information from you to investigate this problem.   I will send you a message through our issue tracker service.

Gordon

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