04-10-2015 15:11
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04-10-2015 15:11
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I'm getting an alert on my mobile app saying "Fitbit syncing is temporarily offline due to a server issue. We're working to restore service." Sync to my laptop is also not working. However, there is no alert mentioned at http://status.fitbit.com/. Is there some known work being done or am I just getting an error message?
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Accepted Solutions
04-10-2015 15:20
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SunsetRunner
04-10-2015 15:20
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We sincerely appologize for the inconvenience. Our teams are actively working on the issue and are working hard to restore full service for everyone.

04-10-2015 15:15
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04-10-2015 15:15
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Having the exact same issue here to! Have spent the last hour trying to set up my first Fitbit - a Charge, and am totally fed up!!!
Looks like a great product but without being able to set it uo, it's totally useless!
Help!

04-10-2015 15:17
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04-10-2015 15:17
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Again the server is not working? This is like an everyday thing.
04-10-2015 15:18
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04-10-2015 15:18
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Same issue here. Product went from great to largely useless in the past week or two. Will this be corrected, or is it time to look into a new product line?
@viclye wrote:I'm getting an alert on my mobile app saying "Fitbit syncing is temporarily offline due to a server issue. We're working to restore service." Sync to my laptop is also not working. However, there is no alert mentioned at http://status.fitbit.com/. Is there some known work being done or am I just getting an error message?

04-10-2015 15:20
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SunsetRunner
04-10-2015 15:20
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We sincerely appologize for the inconvenience. Our teams are actively working on the issue and are working hard to restore full service for everyone.

04-10-2015 16:27
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04-10-2015 16:27
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Perhaps you should post this to your status page? My fitbit has not been synching for several hours and I have checked the status page, but there are no updates. I assumed it was something wrong with my device.

04-10-2015 16:29
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04-10-2015 16:29
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The Sync Now option in Fitbit Connect appears to be disabled.
This issue was reported and solved a few days ago, but it appears to be happening again.

04-10-2015 16:31
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04-10-2015 16:31
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^^^ This. Same issue here. Second time in as many days.

04-10-2015 17:01
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04-10-2015 17:01
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The status site has been updated with the times of the errors.

05-06-2019 14:49
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05-06-2019 14:49
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It’s started on my Charge3 right after I did a software update. Still happening. Two days v

05-07-2019 08:38
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05-07-2019 08:38
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Hi @CraigC74
You replied to a post that is 4 years old with very little information on your problem. Would you please describe the problem you are experiencing in detail? I want to make certain you're in the correct forum. In addition to describing the problem, it might be tell us
- the version of firmware you're using?
- if you're getting an error where the error appears?
- which platform the mobile application you're using?
- are you on the latest version of the firmware and mobile application?
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
06-05-2022 06:47
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06-05-2022 06:47
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This problem has been happening to me since June 1, 2022. I assume the latest iOS app update was on that date. When will it get fixed?
