Server Issue?

[viclye]

I'm getting an alert on my mobile app saying "Fitbit syncing is temporarily offline due to a server issue.  We're working to restore service." Sync to my laptop is also not working.  However, there is no alert mentioned at http://status.fitbit.com/.  Is there some known work being done or am I just getting an error message?

[calebsda]

Having the exact same issue here to!  Have spent the last hour trying to set up my first Fitbit - a Charge, and am totally fed up!!!

Looks like a great product but without being able to set it uo, it's totally useless!

Help!

[jmelend2000]

Again the server is not working?  This is like an everyday thing.

[cjrunner]

Same issue here.  Product went from great to largely useless in the past week or two.  Will this be corrected, or is it time to look into a new product line? 

---

@viclye wrote:

I'm getting an alert on my mobile app saying "Fitbit syncing is temporarily offline due to a server issue.  We're working to restore service." Sync to my laptop is also not working.  However, there is no alert mentioned at http://status.fitbit.com/.  Is there some known work being done or am I just getting an error message?

---

[SunsetRunner · Accepted solution]

We sincerely appologize for the inconvenience. Our teams are actively working on the issue and are working hard to restore full service for everyone.

[bbuckalew]

Perhaps you should post this to your status page?  My fitbit has not been synching for several hours and I have checked the status page, but there are no updates.  I assumed it was something wrong with my device.

[allamar]

The Sync Now option in Fitbit Connect appears to be disabled.

This issue was reported and solved a few days ago, but it appears to be happening again.

[pcarter]

^^^ This.  Same issue here.  Second time in as many days.

[JeremiahFitbit]

The status site has been updated with the times of the errors.

[CraigC74]

It’s started on my Charge3 right after I did a software update. Still happening. Two days v

[Gordon-C]

Hi @CraigC74 

You replied to a post that is 4 years old with very little information on your problem.  Would you please describe the problem you are experiencing in detail?   I want to make certain you're in the correct forum.   In addition to describing the problem, it might be tell us

• the version of firmware you're using?
• if you're getting an error where the error appears?
• which platform the mobile application you're using?
• are you on the latest version of the firmware and mobile application?

[Ogihal]

This problem has been happening to me since June 1, 2022.  I assume the latest iOS app update was on that date.  When will it get fixed?

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