Steps showing as 0 for some days, randomly and not for all users.

[pathverse]

Hi there,

I have an app that collects a user's daily activity using the:

/1/user/[user-id]/activities/[resource-path]/date/[start-date]/[end-date].json

And randomly, for some users, the data returned for some days are showing as 0s. Like below:

date	steps
oct17	139
oct18	0
oct19	139
oct20	0
oct21	268
oct22	12597

also with active minutes:

date	sed	lightly	fairly	very
oct17	1434	6	0	0
oct18	1440	0	0	0
oct19	1440	0	0	0
oct20	1440	0	0	0
oct21	1426	14	0	0
oct22	1188	217	17	18

Through my own testing, I did notice that the Fitbit watch sometimes disconnects from my phone and if I don't manually sync my watch, I get no data. But I have confirmed with the users that their watches are synced properly with the Fitbit app and they can see data on the Fitbit app for those days. 

Do you know why I might be getting 0s through the API? Also, during testing, I have not once experienced this issue with my own data.

Any help or guidance is much appreciated. Thank you!

[DorisFitbit]

Hi @pathverse 

Welcome to the community!

I will need to get some information from you to investigate this problem.  I will send you a message through Issue Tracker.

[pathverse]

Thank you!