Subscription Endpoint Disabled

[GreenTortuga]

Is it just me, or is anyone else finding the subscription endpoints being notoriously unreliable? It seems like every couple of days, my subscription is disabled for no apparent reason. The email I get says my application "was failing to respond properly to notification requests from the Fitbit API, so your subscriber was disabled," but when I check the details, the last 1000 notifications posted fine. Not a single miss, and the longest delivery time it shows my server taking to handle it was 240ms. I can't figure out any reason for this, and it's been happening all month long with no rhyme or reason that I can figure out.

Dec 7th, 4:00AM

Dec 13th 2:00AM

Dec 15th 3:00PM

Dec 16th 1:00PM

Dec 19th 4:00PM

Dec 21st 9:00PM

Dec 27th 2:00PM

Dec 29th 11:00PM

On a related matter, if I had a wishlist, I don't feel that Fitbit handles these sorts of failures very well. It would be a lot easier and more convenient for me if, when Fitbit thinks my server isn't handling something very well, it first sent a warning with a more specific reason of the problem and second, if it slowed down notifications rather than stop them completely. When Fitbit detects a problem, maybe it's a temporary issue--like I'm running backups so things are slow. So pause notifications for a minute or two and try again. Send an email with a detailed description of the problem detected, though.

If there's still a problem, after a 1 minute pause, extend the pause to 5 minutes. Then 15 minutes. Then an hour. Maybe, if the problem doesn't resolve itself, check once a day for a month before disabling the subscription permanently. I'm often on the trail hiking for one or two weeks at a time and can't get online to enable the subscriber endpoint that was disabled for no good reason as far as I can tell.

It just feels like the subscription model is a little too sensitive to problems.

[GreenTortuga]

Yep, add another disabled event to my previous list. It stopped sending notifications again at 3:00PM December 30th. All 1000 of the last notifications recorded 0 failures, but it was still disabled for absolutely no reason I could figure out.

[GordonFitbit]

Hi @GreenTortuga 

Thank you for reporting your subscriber has been repeatedly disabled.   I'll research this for you.   Would you please confirm the timezone of the timestamps you provided?   

Thanks!

Gordon

[GreenTortuga]

I'm currently in the Central European timezone, and my computer should be displaying the email notifications using that timezone. I was on Pacific time until about halfway through December, but I think my email program automatically adjusted the times it showed me so they're all on Central European time.