Solved: Re: URGENT: Cannot login to Fitbit account using S... - Fitbit Community

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URGENT: Cannot login to Fitbit account using SFSafariViewController

ANSWERED

bickster

29 0 10

Hi,

Apologize for the Urgent, but our users are having trouble logging into their account.(

https://www.fitbit.com/oauth2/authorize)

The login page is not rendering properly in a SFSafariViewController. Please see video.

This reproduce on multiple phones running iOS 14.

https://drive.google.com/file/d/1HfXhdJJMukQFK2jtiA_SO8OgkJU-Lfia/view?usp=sharing

Thank you,

Chris

Best Answer

1 BEST ANSWER

Accepted Solutions

Gordon-C

Fitbit Developers oversee the SDK and API forums. We're here to answer questions about Fitbit developer tools, assist with projects, and make sure your voice is heard by the development team.

2071 218 504

We've been able to reproduce this issue and currently working on a fix. We've been able to reproduce the problem on older versions of iOS such as 14.2. It appears a workaround would be to have your users update their iPhone to the latest recommended version by Apple. iOS 14.5 was released on 4/28. I cannot reproduce the problem on iOS 14.4.2 and 14.5.

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

View best answer in original post

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6 REPLIES 6

Gordon-C

Fitbit Developers oversee the SDK and API forums. We're here to answer questions about Fitbit developer tools, assist with projects, and make sure your voice is heard by the development team.

2071 218 504

Hi @bickster ... would you please private message me your authorize URL so I can reproduce the problem?

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

Best Answer

Gordon-C

Fitbit Developers oversee the SDK and API forums. We're here to answer questions about Fitbit developer tools, assist with projects, and make sure your voice is heard by the development team.

2071 218 504

Actually, @bickster We have other developers who have reported this problem and I cannot reproduce it with just the authorize URL on my iOS device. Is there a way I can reproduce it with your application? If so, PM the details. Thank you!

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

Best Answer

Gordon-C

Fitbit Developers oversee the SDK and API forums. We're here to answer questions about Fitbit developer tools, assist with projects, and make sure your voice is heard by the development team.

2071 218 504

We've been able to reproduce this issue and currently working on a fix. We've been able to reproduce the problem on older versions of iOS such as 14.2. It appears a workaround would be to have your users update their iPhone to the latest recommended version by Apple. iOS 14.5 was released on 4/28. I cannot reproduce the problem on iOS 14.4.2 and 14.5.

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

Best Answer

bickster

29 0 10

Thanks a lot for looking into this. We'll tell our users the workaround. This explains why we haven't seen more "complaints" than you would have thought. Took us a while to figure out exactly what people were reporting. We leave most of our test phones on older versions of the current version iOS version as you can't go back easily.

Best Answer

Gordon-C

Fitbit Developers oversee the SDK and API forums. We're here to answer questions about Fitbit developer tools, assist with projects, and make sure your voice is heard by the development team.

2071 218 504

The fix was published for iOS 14.2. Please have your customers verify the problem is resolved for them.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google

Best Answer

bickster

29 0 10

We have verified the issue internally and with our customers. Fixed! Thanks.

Best Answer