daily total steps(distance) is not matched with the sum of steps(distance) through the day.

[spidercores]

Hi, I have trouble using my data from fitbit charge 5.

I downloaded my daily steps data per minute from fitbit dev (dev.fitbit.com) with a code as follows:

'https://api.fitbit.com/1/user/my_id/activities/steps/date/2022-01-01/1d.json'

but I found that a sum of steps through the day (all values in "activities-steps-intraday") is not matched with the daily total value (in "activities-steps").

This daily total value is the same as shown on the web (fitbit.com/acitivies). 

This result sometimes happens and distance also shows the same errors.

Which value (sum of all or total value) is my daily steps calculated correctly? and why this result happens?

[Gordon-C]

Hi @spidercores 

I'm going to reach out to you via private message to collect some personal data which will help troubleshoot this problem.

Gordon

[spidercores]

Thanks for your reply.

I received your mail and tried to reply, I got the following message:

Delivery has failed to these recipients or groups:

Fitbit Community (community@mail.fitbit.com)
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

I tried again, but the same issue occurred.

Can you let me know what I should do?

Thanks.

[Gordon-C]

Hi @spidercores 

I just sent you a new message.   Please try replying to it.

Gordon

[spidercores]

Whenever I tried to reply to your message, the same issue above occurred:(

Can you let me know another e-mail address to reply?

[Gordon-C]

Please submit the problem and information requested to https://dev.fitbit.com/build/reference/web-api/help/.