user being returned with empty data set

[sprout_will]

we have a user who has told us they synced with their phone and via usb and haven't had any activity show up for the last few weeks. I look into the specific user via the api and can see their background calories are set but almost everything else is at 0, the metrics we use are sedentary, lightly and very active minutes and all of these are set to 0. we asked them to check the dashboard on the web application and they can see their data there and on the mobile app but we aren't seeing any data from the REST API, any suggestions?

[sprout_will]

Hi Guys

Is there anything else I can do to check for a specific user.

I have checked their device sync time, checked their data and I am getting different data to they are seeing.

They are one of the stakeholders in the company and it is very important we keep this deal going.

Steps I have asked them to do so far are:

-plug in their device into their computer

- update their device firmware

- update fitibit connect.

Is there anything else we could do? If I give you the user id could you look from your end and see if anything is wrong?

thanks

Will

[ibahdanau]

Please PM to me this user's email or ID.

[ibahdanau]

This request works wor me:

https://api.fitbit.com/1/user/-/activities/minutesSedentary/date/today/1m.json

More deatils in PM.

[JeremiahFitbit]

Sometimes users authorize apps with a different Fitbit account than they one they're actually using. Have you verified that their user IDs match? You can query https://api.fitbit.com/1/user/-/profile.json for the encodedId and compare it to what the user sees when they click on their profile image to go to their profitle page, e.g. https://www.fitbit.com/user/26FWFL