16 hours since last sync

[Poppytree]

My Fitbit is 16 hours behind.  Steps up to date on th e Zip but phone and computer are showing last sync 16 hours ago. Tried manual sync but the sybol spins for ages and nothing happens

Have taken back off and replaced battery but still nothing.  It seem to sync and around 4.30pm each day and nothing else.  Batteries are lasting about 6 weeks or less ..... NOT GOOD. I'm on my 4th one this year. This Zip is less than 2 years old.

Its 10.00am here in australia and it last synced yesterday afternoon

[m4g3]

I have the same problem here. I thought it was just me, must be a fitbit problem??????

[elephantmom74]

I'm having the same trouble with the sync process. It must be a FitBit issue.

[landayas]

I have the Zip and Samsung Note 4. I've been looking for troubleshooting advice all over this community board for days regarding syncing issues. It will not sync. Will say 'tracker not found', 'cannot access Fitbit.com' and in my bluetooth settings it will 'pairing rejected by zip'. I've uninstalled the app, reinstalled, change batteries, log off and reset phone. The only method that worked for syncing was to log off and restart my phone. Finally had enough and called customer service. They had no other suggestions than all the methods that I tried and offered 25% off the next purchase. After all this, will not purchase a Fitbit product ever.

[elephantmom74]

My fitbit was without a battery for about a year because there was a lot of stuff happening in my life. I put a new batter in on April 26 and it synced fine until today. It hasn't synced since yesterday at 4pm. Is there any fix that works?

Moderator edit: Personal information removed