2 ZIPS in same household wont sync since yesterday

[Lythande]

We've tried all the usual remedies and neither one of us could get our zips to sync past 8 am yesterday on our phones or on the laptop. Laptop can discover the zips...... WI-FI and Blue tooth both functioning with other devices.  No phone updates since early august and they were both working fine 2 days ago.  Has FITBIT stopped supporting these devices?

[shar62]

I have had the same problem - mine happened last night!  Please help!

[JMT2037]

Me too.  the last two days, the zip won't connect with the bluetooth in either my android phone or my iPad.

What's going on?

[Dollywaf]

Mine too didn’t sync for the past 2 days. HELP! 

[Jayembea]

I have the same problem. Fitbit stopped syncing early afternoon (UK time) yesterday. Zip records steps but does not sync to ipad.

[shar62]

Okay, finally got mine working again!  I turned my phone off completely, took the battery out of my fitbit for a bit and then placed it back in.  Started up my phone again and things started working.  Hope this works for all of you.  Even showed my steps from yesterday! 

[Jayembea]

Thank you, it worked! I had previously tried taking the battery out several times but I hadn’t co-ordinated it with switching off the ipad. Good tip.

[shar62]

Great - glad I could help you out!  It is frustrating!

[Lythande · Accepted solution]

Today we gave up and just took the 2 ZIPS off their respective accounts and then added them back on.  Lost some saved data, but they are both working fine now.  Have no idea why this happened with both our zips....but very glad we still have them.  Love our ZIPS!!

[teddiej]

My husband and I both have Flex and neither will sync since yesterday.

Did all the restarts and turning off of the Bluetooth but nothing has worked.

What now?

[teddiej]

Finally got mine to work, now to work on hubby's.

Thank you for the info.  Taking battery out and coordinating with turning the phone off and

on worked.

[lovemypets00]

Thank you!!!  I have been fighting with my Zip since August 11!!  I have a Samsung Galaxy Sky phone.  I uninstalled/reinstalled the app, turned the bluetooth off and back on again, took the battery out of the Zip, BUT I didn't turn my phone off, then take the battery out, put the battery back in, then turn on my phone.  When I did this, it synced up, all the way back to the 11th.  Thank you again.

[Pappa55]

Thank you for the tip!!  Work perfect !!

[teddiej]

Glad it worked for you. I read the comments about the same problem and used their
Suggestions. Guess you have to do the steps in sequence.

Sent from my iPad

[KozmoKate]

My Zip stopped syncing evening of  August 19, 2019.  I have spent hours attempting to sync to my iPhone or to my laptop. You’d think that Fitbit would provide better help in providing a solution instead of customers helping customers.  Seems there was some glitch on Tuesday morning since so many people have the same issue for that date.  I do recall seeing a question about syncing when I opened my Fitbit app on my iPhone on Tuesday morning. Come on Fitbit, if you want our continued business just step up to the plate and send is a proactive email on how to resolve it as so many people have the issue at the same time.  We know you can email us since you can give us weekly summary posts. If you want us to continue as customers it would be wise to be more proactive 

[JMT2037]

Worked great for me!!  Thank you!!