10-17-2016 10:38
10-17-2016 10:38
Answered! Go to the Best Answer.
Best Answer10-17-2016 10:41
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-17-2016 10:41
Hi, @Asims264, if you sync activities from a 3rd party app it will overwrite what your Fitbit detcted during the same time period. This prevents double counting. If you delete your synced walk you should find that your active minutes return.
To avoid this happening you may want to map your walk using the Fitbit app instead.
Sense, Charge 5, Inspire 2; iOS and Android
10-17-2016 10:41
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-17-2016 10:41
Hi, @Asims264, if you sync activities from a 3rd party app it will overwrite what your Fitbit detcted during the same time period. This prevents double counting. If you delete your synced walk you should find that your active minutes return.
To avoid this happening you may want to map your walk using the Fitbit app instead.
Sense, Charge 5, Inspire 2; iOS and Android
10-18-2016 16:56
10-18-2016 16:56
Best Answer