help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Adding a new Zip

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2017 10:24 - last edited on ‎10-27-2017 19:05 by Moderator Alum

‎10-24-2017 10:24 - last edited on ‎10-27-2017 19:05 by Moderator Alum

I am trying to switch one fitbit for anther.  I tried to sync it but new fitbit not recognized.

 

Moderator edit: title for clarity

 

Best Answer
0 Votes
1 REPLY 1

‎10-25-2017 08:41 - last edited on ‎10-27-2017 19:07 by Moderator Alum

‎10-25-2017 08:41 - last edited on ‎10-27-2017 19:07 by Moderator Alum

Hi @CINDYOLIVEIRA - You need to add the new Zip to your account. See the help article for assistance.

 

How Do I Set Up a Replacement Device or Add a Second Device to My Account?

 

Moderator edit: updated link

Best Answer
0 Votes