App not syncing steps or miles

[LaneKris]

My battery in my Zip was low yesterday, I changed the battery after I did my mobile app no longer will sync,

show steps, miles or whether or not the battery is good.  I have tried to add the tiles back in that I am missing

but there is no option to add them (edit then + but they aren't available).  I am not sure how this happened or

what to do about it. My Zip is still counting the steps.

[LaneKris]

Dashboard says device not paired.  I changed the battery yesterday and I now can't sync, track steps etc...

Can I pair a device that was already paired and not lose my data?  I don't have a computer with Wi Fi to

pair it to.  I was using only my phone.

[Odyssey13]

Welcome to the forums @LaneKris

Which mobile device you using - Android, iOS or Windows?

You can try setting up as a new device on your existing account.

Anything happen since you posted?

Let us know.

[LaneKris]

I paired the Zip again on a computer. It works now thanks

Sent from my iPhone

[Odyssey13]

Thanks for the update @LaneKris

Keep on stepping!