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My Zip is not syncing with my Android app.

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‎06-17-2016 08:00 - last edited on ‎06-19-2016 17:00 by Fitbit Moderator

‎06-17-2016 08:00 - last edited on ‎06-19-2016 17:00 by Fitbit Moderator

I keep having syncing problems with my zip, even though my app is up to date. The app keeps telling mt to update tracker software, but it just wont happen. Ive restarted my phone, restarted the zip, turned on and off wifi and bluetooth...but nothing. I also dont think I can use a computer because I no longer have the usb port...how do i fix this?

 

Moderator edit: subject updated for clarity

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‎06-17-2016 17:41 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

‎06-17-2016 17:41 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

Welcome to the Fitbit Community @sshadle. It's great to have you here. The latest firmware version of the Fitbit Zip is 86. You can check out your Zip firmware in the online Dashboard > Devices. Please follow @EdgarFitbit's steps to update your firmware tracker. If you are still having difficulties please be so kind to reach out Customer Support. They might be able to provide assistance as soon as possible.

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‎06-17-2016 17:41 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

‎06-17-2016 17:41 - last edited on ‎07-28-2023 03:31 by Fitbit Moderator

Welcome to the Fitbit Community @sshadle. It's great to have you here. The latest firmware version of the Fitbit Zip is 86. You can check out your Zip firmware in the online Dashboard > Devices. Please follow @EdgarFitbit's steps to update your firmware tracker. If you are still having difficulties please be so kind to reach out Customer Support. They might be able to provide assistance as soon as possible.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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