ANSWERED
Accepted Solutions
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Fitbit Community @Janet51. It's great to have you here. This is definitely not an expected behavior. Please check out if there is proper contact between the battery and the battery contacts inside your Zip as @vomitofthemind mentions here. Additionally, you can perform a restart to your Zip tracker by following @Odyssey13 steps. Hope this helps.
In the meantime, if it's necessary, you can add steps to your account by manually logging activities like Walking, Running or Hiking.
Catch you later. 
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Fitbit Community @Janet51. It's great to have you here. This is definitely not an expected behavior. Please check out if there is proper contact between the battery and the battery contacts inside your Zip as @vomitofthemind mentions here. Additionally, you can perform a restart to your Zip tracker by following @Odyssey13 steps. Hope this helps.
In the meantime, if it's necessary, you can add steps to your account by manually logging activities like Walking, Running or Hiking.
Catch you later.
Best Answer