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Battery short life

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‎11-06-2017 17:44 - last edited on ‎11-10-2017 08:38 by Moderator Alum

‎11-06-2017 17:44 - last edited on ‎11-10-2017 08:38 by Moderator Alum

I have a fit bit zip and the battery died. When replaced the battery lasted about a week and then died again. Even with purchasing new ones the battery doesn’t last a day and I am unable to use it. Does anyone else have this issue ? Is there an update or a fix? 

 

Moderator edit: subject for clarity

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‎11-10-2017 08:51

‎11-10-2017 08:51

Thanks for taking a break from stepping to visit the Community @tash1031! I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:

 

zipbent.jpg

 

 

At the moment, there is an update available for your Fitbit Zip. However, before updating please make sure that your tracker is syncing. If you have a problem syncing, seethe post how to fix syncing issues. To update your Zip, you may take a look to the help article How do I update my Fitbit device?

 

I hope this helps, keep me posted! 

 

Lucy | Community Moderator, Fitbit

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