help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Before changing your battery

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2017 13:25 - last edited on ‎08-23-2017 19:41 by Moderator Alum

‎08-22-2017 13:25 - last edited on ‎08-23-2017 19:41 by Moderator Alum

Before you change the battery, be sure to sync your device. When I changed the battery, there were about 6000 steps on the device. The time and other values were off so I syncd ' The time reset, but so did the steps and calories to the 9am sync.

 

Moderator edit: title for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-23-2017 19:38 - edited ‎08-23-2017 19:40

‎08-23-2017 19:38 - edited ‎08-23-2017 19:40

Welcome to the Community @Metoo5! Thanks for sharing this tip. You can find this information also on the help site, in the help article: Can I improve my tracker's battery life?

 

datalostsite.PNG

 

And, in the product's manual

 

datalost.PNG

 

Catch you later! 🙂 

 

P.S. If you remember the amount of steps and the date, you can manually log the missing steps. 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes