help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clock Changed, Entire Day Missing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2016 07:52 - edited ‎06-27-2016 07:52

‎06-27-2016 07:52 - edited ‎06-27-2016 07:52

Saturday night, I noticed that the clock on my zip was showing the wrong time and had obviously recently started a new day as activity was nowhere near as high as it should have been by evening.  Now, checking activity, I have very little activity for Saturday and nothing for Sunday.  Also, shows that I'm still syncing, but no activity posting, apparently.  Clock has corrected upon syncing.

Best Answer
2 REPLIES 2

‎07-03-2016 14:14

‎07-03-2016 14:14

The exact same thing has happened to me several times now.  After months of wearing my zip and having it work flawlessly, suddenly it is not working right at all.  Syncing and sometimes taking the battery out fixes the time, but I lose the steps that were already counted.  I no longer feel like I can count on my zip to keep track of my steps.

Best Answer

‎07-05-2016 16:44

In response to dynamjax

‎07-05-2016 16:44

I've had similar issues since replacing my battery. My zip re-sets at odd times and doesn't appear to be tracking accurately. When I synch it, the zip resets everything to zero and whatever activity I've had, I've lost. So, I've come to the reluctant conclusion that I can't rely on my zip.
Best Answer