Fitbit doesn't average steps correctly on dashboard

[judysb18]

Just out of curiosity I decided to check my average steps and compare with what Fitbit Connect is telling me. The dashboard has it wrong. Averaging numbers is a simple process, but Fitbit was off by nearly 700 when averaging the seven-day performance.

[SolangeE]

Hello, @judysb18! Welcome, welcome! Can you please attach some screenshots of this information? 

I'll be waiting forward to  your response. 🙂

[JohnV]

I have the same issue - is this being addressed? Either the average or the total steps is wrong as the math does not work out (IMO).....

[SolangeE]

Hey there, @JohnV! Thanks for the screenshot! 😉 So the "7 day average" you see there refers to an average of the last 7 days, before today.  

Now, the "7 day total", is simply the sum of the past 6 days and today. You can take a look at this post for more clarification.

I hope this helps, let me know! 

[JohnV]

Well thanks for the explanation Solange - it does help to clarify what I am looking at. I read the link you included as well and stil wonder why this hasn't been addressed by the website developers. I would think it would be quite simple to explain what we are looking at by making the following easy changes:

"7-day average" to "7-full day average" (note the addition of the word "full") and,

"7-day total" to "7-day total (including today)" .... just saying....

[SolangeE]

Hey there, @JohnV! I'm glad that it clarified your doubts. Thanks so much for your feedback, we are always trying to make things better for you! Make sure to post it on our Feature Request section and share the link so people can vote for it! 

See you around! 😉