CloudFlare blocks page

[devv1958]

I live in a rural area and use wireless to connect to the Internet. Customers are issued private IP addresses and many, many customers appear to the Internet as 1 public IP number.

Cloudflare is used to block malicious traffic, they are a reverse proxy sitting in front of many websites including fitbit.com. The problem is that when one customer who connects to the same wireless tower as I do, AND has malware that's misbehaving gets blocked, then it will block hundreds or thousands of other people from connecting to your resources.

I can go to your website once I jump through the captcha or challenge page, yes, I'm not pleased about having to do that. But here's the real problem: your apps just fail to connect  as they can't understand captcha challenge pages. We had 2 PC's stop the sync process after Cloudflare started popping up. Things work great at work, when on a different network.

Just pointing this out after seeing quite a few posts pertaining to the software client stating no Internet connection was available. My advise; lose Cloudflare and find a better way to protect your network.

Sincerely,

Scott

IT guy 20+ years.

[ErickFitbit]

@devv1958 Thanks for your feedback and suggestions. I will make sure it reaches the appropriate team. We're always working to improve our products and services and take feedback from customers like you into consideration when doing so. Thanks again.

[devv1958]

Your welcome.

I hope the info helps someone.

[devv1958]

When the CloudFlare page displays on going to htttp://www.fitbit.com using a web browser is the only time this issue will occur. Then a manual sync will fail with a "No Internet connection" error. Once the CloudFlare page stops intercepting the normal loading via a browser the sync works properly again.

[jgray1962]

Also happening to me now as well. On the webpage the dashboard will not fully load even after doing the Capcha process. The little circle just spins and spins. On my Windows 10 app, it will not sync and the message I am getting is Network Operation Error when I tried to log in. Prior to that (I was already logged in) I just kept getting a message that it couldn't find my Zip even though I tried several times to force sync, reinsert the dongel, check the battery, etc... This is super frustrating.

[devv1958]

Exactly what happened to my wife and I.

We were lucky and the captcha only lasted for 4 days. When this was happening the windows 10 program (I don't use the app) would immediately say no Internet connection, and that's as far as it would go.

They need to lose CloudFlare. I will add during the time captcha was present it affected other websites as well.

Good luck!

[Mannomann]

Hi All,

I have the same issue when opening fitbit.com Dashboard (seeing the Captcha challenge). It is anoying, but the bigger issue is, that my Aria Scale does not sync anymore since about 10 days. I'm pretty sure, that this related and needs to be resolved by FitBit asap.

Regards

[devv1958]

If you're getting the captcha block, your apps won't update the fitbit, as they can't handle the "human" part.

And yeah, fitbit needs to fix this.

[piranzo]

Same issue here, really frustrating 

[SunsetRunner]

I'd like to +1 this issue as well. My scale hasn't been able to sync for the last few days, I went to login to Fitbit.com to log a support ticket on this issue and noticed the Cloudflare intercept page and realised this is probably what has been stopping my scale from syncing.

I get this intermittently - I'm based in Thailand and have a Dynamic IP from my ISP, which means that sometimes I get issued one that has been misused by another customer and I'm stuck with the Cloudflare captcha screens when I try to visit some web sites.

If you could move the syncing URLs for the Fitbit Aria scales to a different hostname that isn't behind Cloudflare, that would be appreciated.

Thanks guys.

[cgil57]

I am still having problems with Cloudflare, once I get past the i am not a robot screen, i can log in, but dashboard is empty except for my steps from previous days. when i try to force a sync, no internet connection.  I have tried everything i could find to do from the Community pages, had a scan done on my computer, contacted fitbit support, nothing is working.  it is very frustrating.

[devv1958]

It's not you, just another user on your network that has triggered cloudflare. IMHO cloudflare is a joke, and the Fitbit people need to find another way to protect their network.

I hope they're hearing us!

[cgil57]

It's very very irritating.  My steps show up on my laptop at home, no Issues (knock on wood), but here at work on a PC, I have to get past the cloudflare, dashboard won't show steps, sleep, etc., can't sync it because of "no internet connection".  I hope they hear us too, Thank you for responding and telling me it's them and not us.

[Sujan]

Exactly the same problem. I have no problem with fitbit at my office ( it has static ip), but at home, i have dynamic IP. From last 1-2 months, i can not loginto fitbit via app. Also when i visit their site, i see catcha thing. Blocking ip for any reason is not a good thing to do, especially for people who has dynamic ip. I feel like i am getting this problem becasue of someone else who had my current ip before. This is a very serious matter and FitBit should really get rid of cloudflare and find other solution to protect their network. Hope they will realize this.

[Sujan]

One quick fix would be apply for whitelisting your current ip at projecthoneypot.org/search_ip.php which i will do today as soon as i get home. It says it will take around 2-4 hours to process. Lets see if this works or not. But seriously, fitbit needs to rethink about this, or atleast give us solution on how to get rid of this. 

[Sujan]

Seems like it worked. But still syncing takes very long time. 😞

[distantclarity]

I'm having the same issue with my Aria

[cgil57]

Hi, my fitbit just started working again, I'm glad but have no idea what made that happen. I'm afraid to do any of the updates in case it happens again.

I hope yours is working  now. 

My latest problem seems to be getting the tracker to start a charge when I put it in the usb port.

[MichaelsKW]

I am tired of "I am not a robot", tired of not being able to sync when can something be done to fix this problem. I do not have any Malware.