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Correct mileage, wrong step count

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‎08-11-2017 02:08 - last edited on ‎08-12-2017 10:12 by Moderator Alum

‎08-11-2017 02:08 - last edited on ‎08-12-2017 10:12 by Moderator Alum

My mileage for today is correct however my steps have added on yesterdays to todays? I have tried restarting the Zip several times but still not syncing correctly. Any ideas?

Thanks

 

Moderator edit: title for clarity and format

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‎08-12-2017 11:02 - edited ‎08-12-2017 11:03

‎08-12-2017 11:02 - edited ‎08-12-2017 11:03

Thanks for stopping by @Stenny! This may have a quick fix. Please check your personal settings are correct. Also, take a look if your manually logged activities are not affecting your step count. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎08-12-2017 11:02 - edited ‎08-12-2017 11:03

‎08-12-2017 11:02 - edited ‎08-12-2017 11:03

Thanks for stopping by @Stenny! This may have a quick fix. Please check your personal settings are correct. Also, take a look if your manually logged activities are not affecting your step count. 

 

I hope this helps, keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎08-12-2017 12:00

In response to LucyAP

‎08-12-2017 12:00

Hi
Thanks for your reply. All settings correct and I dont manually log
activities. Ive had the Zip since May without issue. Strange it knew the
correct mileage but steps didnt reset?

Emma
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