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Cracked screen

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‎06-12-2016 10:37

‎06-12-2016 10:37

I have had my zip for a week and I love it but I just looked down and the screen appears to be cracked. I'm not at all sure how this happened as I haven't done anything to it. Will Fitbit replace it or should I take it back to the store where I purchased it?
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3 REPLIES 3

‎06-12-2016 21:37

‎06-12-2016 21:37

Welcome to the Fitbit Community @Tmroyal. It's great to have you here. I'm sorry to hear about your damaged Fitbit Zip screen. Please contact Customer Support. They will let you know what can be done in this case.

 

Thanks for stopping by, see you around. Smiley Very Happy

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‎06-15-2016 13:12

‎06-15-2016 13:12

My Fitbit also has a cracked screen and I don't know what happened
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‎06-16-2016 14:13

In response to Begovatz59

‎06-16-2016 14:13

Thanks for joining us @Begovatz59. My advise would be getting in touch with the Support team too. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience in the meantime.

 

Hope to see you around more often. Cat Happy

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