Customer Service

[WickedBX]

For comparison - purchased 15 Skybuds @ $200 a pop for our employees.  Two did not work correctly.  In ten minutes each time, I had a return label to return for a replacement (or refund if I had wanted).  Have purchased thousands of dollars of fitbits for our employees over last 3 years.  Had 6 orders Nov-Dec this year over 3,000.  ONE ZIP at 49.95 did not work.  Employee returned.  Buried last day of year but thought would be a quick fix.  2 hours, 40 minutes later between chat and phone of just send me a label if you do not believe me so I can return and get replacement (even after I had to wait for them to look at employee's account and determined he had synced a zip and removed it) keep getting deferred, want to have me test dead zip.  Finally hung up when getting transferred again and put on hold.  First of all, lets have US PEOPLE service US CALLS.  Second, Fitbit, you just lost a bunch of business.  Will be moving to Jawbone or Garmin.

[HeydyF]

Hey @WickedBX, I hope you are doin' good today! Let me tell you that I'm sorry to hear about the experience you had with some of the Fitbit you purchased for your employees. Besides that, for what you are telling us, the contact with Fitbit Support wasn't that good neither because it took too long for you to get a solution. We strive for excellent customer service, and we are trying to improve it every time to improve and meet user's expectations, however it is sad that this wasn't your and your employees case. It will be sad to see you go. If you have further questions or comments, I'll be around so feel free to keep posting your opinions. 

Happy Holidays!