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FItbit counted phantom steps

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‎05-05-2016 01:39 - edited ‎05-05-2016 01:50

‎05-05-2016 01:39 - edited ‎05-05-2016 01:50

I woke up at 2ish am and realized I hadn't synced my Zip.  I did so, got 30,00+ steps the day before (which seems right) but I suddenly have 30,000+ for today as well!!!  I know that isn't right.  My chart only shows less than a hundred  (I can't get a snapshot of my dashboard right now.  My fitbit shows the 30,000+ steps and the dashboard says I have them but my bar chart show what should be the correct steps.  What the heck is going on?  I report my steps for work and I certainly don't want to report the wrong info, but this is what the Zip is sending.

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‎05-05-2016 01:41

‎05-05-2016 01:41

oh, and my Fitbit also went from full battery to low

 

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‎05-07-2016 07:31 - last edited on ‎07-26-2023 20:33 by Fitbit Moderator

‎05-07-2016 07:31 - last edited on ‎07-26-2023 20:33 by Fitbit Moderator

It's nice to see you around more often @MelissaInMO! Woman HappyMmmhhh it seems that your tracker didn't restarted at midnight...have you tried restarting it by following the steps provided in this thread and then make sure to sync your tracker again to see if the steps are corrected.

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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