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Fit bit Zip battery death daily

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‎04-24-2017 23:18

‎04-24-2017 23:18

I have replaced my battery twice today. Getting expensive to replace every six hours. Do I need to buy a new Fir bit? 

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4 REPLIES 4

‎04-25-2017 18:15

‎04-25-2017 18:15

Welcome to the forums @ml65! This is an odd situation. In this case, I would recommend checking the metal spring inside the Zip's battery compartment. Sometimes your tracker will have battery issues when this is bent. Here is a picture of how it should look like:zip.png

 

Keep me posted! 😉 

Lucy | Community Moderator, Fitbit

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‎04-26-2017 08:03

In response to LucyAP

‎04-26-2017 08:03

Thank you. It's not hent. So I called costumer support and they were extremely helpful.  My bir had one day left under a year warranty,  so they are sending me a new one. 

Fortunate for sure. 

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‎04-27-2017 16:38

In response to PamelaSueK

‎04-27-2017 16:38

Thanks for your reply @PamelaSueK! Smiley Very Happy It's good to hear that Support was able to help and you'll be back on track in no time!

 

Also, I'd like to encourage you to join us at Discussions board. There you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look! 😉

Lucy | Community Moderator, Fitbit

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‎04-29-2017 08:39

In response to LucyAP

‎04-29-2017 08:39

I too am suffering this problem I am sick to death of replacing the battery.  I use a zip and an Alta as I have broken my hip.  I bought mine in November after my accident the battery lasted until last week and Ive had to put 3 in since.  Gutted.  My battery terminal is not bent  What is the number for UK customer service

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