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Fit bit not resetting steps

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‎05-16-2016 00:15

‎05-16-2016 00:15

Fit did not reset steps to zero at midnight or calories burned it only reset distance and active minutes
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3 REPLIES 3

‎05-16-2016 10:06

‎05-16-2016 10:06

Hey @Pauline1963_7 welcome to the Community! Robot Happy don't worry. I'm pretty sure this can be fixed by restarting your Zip. Just follow the steps below: 

1. Open the battery door using the battery door tool and remove the battery.
2. Wait 10 seconds.
3. Place the battery back into the tracker with the "+" side facing up, and close the door.

Also, please make sure you have the correct timezone setting on your Fitbit account. 

 

Let me know if that helps!

Heydy | Community Moderator, Fitbit
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‎11-07-2020 14:13

In response to HeydyF

‎11-07-2020 14:13

What battery door tool? Should it have come with the fitbit?

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‎12-27-2020 13:34

In response to GoonerSimon

‎12-27-2020 13:34

Yes it comes with it.

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