FitBit Zip Sync issues

[PegLeg61]

My FitBit Zip syncs with my phone but not my challenges

[LucyAP]

Nice to see you here @PegLeg61! This sounds odd. Please try logging out from your Fitbit app, then rebooting your phone. Once your phone is up, log back in. 

Also, here some possible reasons for this: 

• You could be manually logging steps. (Only steps recorded by your tracker, MobileRun or MobileTrack are counted toward challenges).
• Challenge participants are not in the same timezone as the creator of the Challenge.

Let me know the outcome! 😉 

[samhaworth87]

Won't sync?

Moderator edit: format

[PegLeg61]

Did all that didn't work


Thank you,
Peg Albert

[PegLeg61]

I lost ruffly1750 steps all my challenge so no time zone issues



Thank you,
Peg Albert

[LucyAP]

Thanks for the update @PegLeg61! Please check this post by @StephanieDenise with a suggestion that may solve this. 

Welcome to the Forums @samhaworth87! To better assist you, can you please let me more details of the issue you are experiencing? If you are experiencing syncing issues, please follow this post on How to Fix Syncing Issues. If is syncing your steps to your Challenge, please confirm that you have followed the steps described on my previous post. 

Keep me posted! 😉 

[PegLeg61]

My FitBit Zip matches the Dashboard on my phone.
Problem is my DASHBOARD does not match my CHALLENGES.
There are no time zone issues because I started the challenges.
Is it because challenges don't include time on a recumbent bike?


Thank you,
Peg Albert