Fitbit Not recording steps

[epotter]

My fitbit Zip has recently stopped recording my steps. It will only show the time and a smiley face - doesn't respond when I tap on it. Just changed the battery and it worked normal for about two weeks and now it is showing these symptoms. Less than a year old. Is there anything I can do to fix this?

[SunsetRunner]

Hi @epotter

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[MariamV]

@epotter welcome to the Community! By what you are describing, it made me think that perhaps the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing.

Please verify that there is proper contact between the battery and the battery contacts inside your Zip. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. 

If that doesn't work, then follow @SunsetRunner's suggestion of contacting our Support Team. Catch you later!