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Fitbit Zip no longer shows real-time steps on tracker

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‎10-09-2023 12:55

‎10-09-2023 12:55

Ever since the new app was released (notice I don't say 'upgraded') my Zip will no longer display steps in real time.  Only after the Zip is synced again with the app will the daily steps show the updated amount.  Is there a way to fix this or are we stuck not having real time data on the device?

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4 REPLIES 4

‎10-10-2023 15:40

‎10-10-2023 15:40

I have the same problem since I upgraded software. I wish I never did.

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‎10-12-2023 09:05

‎10-12-2023 09:05

I hate this new release app. We zip users only count steps. Never had a problem syncing until yesterday. Still not syncing today. Fitbit needs to fix this

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‎10-12-2023 09:07

In response to Mtronot

‎10-12-2023 09:07

I don't think we had a  choice in updating. For zip users this update is useless. 

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‎11-08-2023 04:18

In response to ZipClip

‎11-08-2023 04:18

On the PC  go to Devices - top right next to logout. Second line down Zip view device settings. Choose Live Data  over disable Disable. This might flatten your batteries but is easily reversed and I do not know how to do any of this  on the mobile app.

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