Fitbit Zip will no longer sync on laptop OR android.

[suemckay]

I can no longer sync my Fitbit Zip on my laptop. I followed the troubleshoting steps but no luck. I have uninstalled the download and reinstalled. Finally, I installed the app on my android and STILL the Fotbit is not found/recognized. Is something damaged in my Fitbit? It has never been through a load of laundry or anything.

[SunsetRunner]

Hi @suemckay

Since having done everything possible,

Feel free to contact the Fitbit Support Team (Click / Tap here to contact)

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[MeylinP]

It's nice to see our Community is growing @suemckay! Welcome! I noticed @SunsetRunner  provided you with great suggestions to resolve this. I'd like to add that before contacting our Support team you can try restarting your tracker by following the steps provided here and then make sure to follow this process.

Let me know how it goes! 

[Rich_Laue]

Have you removed the battery for ten seconds, this will restart the Zip.

[2Driven]

I am having same issue. Changed battery on May 9th, has not synced since May 9th. Changed to a new battery today, saying my account does not exist, unistalled, reinstalled and still not working. Fitbit has not gotten wet and need to know if it can be replaced. It  is not user friendly and too complicated.

[Rich_Laue]

First thing that sets a red flag is the statement "it says my account doesn't exist", this is telling me that the wrong email is being entered. The easiest thing to do is check your user settings and see what email is registered., this will be found in the top left. This will only work if your browser I'd still logged into the correct account. 

The other way would be to open up a past email from Fitbit and look at the header.

If your not logged into the correct account on the phone, the Zip will not be able to sync. The connect software on the pc will still sync your Zip to the correct account.

[FirstClass]

I'm having the same problem.  The zip is functioning, it just isn't able to sync with my PC anymore.  Actually, there is information that WAS showing on my dashboard that has since been erased to show no activity.  Wondering if this could be related to the Windows 10 upgrade?

[EdsonFitbit]

Welcome to the Fitbit Community @FirstClass. All your synced data should be in your Dashboard. I would recommend setting up your Zip as a replacement device by following @Odyssey13's instructions. This should get you back on track. Let me know how it goes.

Thanks for stopping by, see you around.