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Fitbit Zip won't update my steps

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‎03-13-2021 16:10 - last edited on ‎09-01-2021 07:15 by Fitbit Moderator

‎03-13-2021 16:10 - last edited on ‎09-01-2021 07:15 by Fitbit Moderator

it constantly won’t update my steps even though it is on constant update and I have to keep deleting my zip off of my phone and reinstalling it so now I’m losing multiple days of steps that it’s now not tracking. Any advice on what to do?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎03-14-2021 10:17

‎03-14-2021 10:17

Try opening the back, move the battery around and reseal it.

that works for me!!!

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‎03-16-2021 07:56

‎03-16-2021 07:56

A small piece of cardboard between the back cover and the battery fixed this issue for me. I just tear off like a centimeter of the cardboard that the batteries are attached to. This seriously was a game-changer for my Zip. 

 

Zippedy doo dah!

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