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Welcome to the Community @rosesforever. Sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing. I recommend verifying that there is proper contact between the battery and the battery contacts inside your Zip tracker.
You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing.
I hope this helps, let me know the outcome. 
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