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Welcome to our Community @boxturtlelover! It's nice to have you here! 
Please know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing so I'd suggest you verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.
Keep me posted, wish you luck! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to our Community @boxturtlelover! It's nice to have you here! Please know that sometimes the side spring may be bent as a result of improper battery insertion or pressure being applied to the back housing so I'd suggest you verify that there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here.
Keep me posted, wish you luck!
Best Answer
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @maryclaire3 welcome to our Community! 
Have you tried the steps I provided on my previous post? That should do the trick!
Let me know the outcome! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there @boxturtlelover so glad to know it worked my friend! Welcome to our Community @jyy777 it's great to have you here! 
Mmhhh this is weird...I'd suggest you contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.
Let me know the outcome!
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
It's nice to see you around @Savannahhhh22, hope you're doing great 
! Have you tried @MeylinP's suggestions already? Did you try to get in touch with Customer Support?
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Great news sweetie @Savannahhhh22 !
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Happy stepping!
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