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Fitbit syncing calories not steps

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‎01-24-2016 18:44

‎01-24-2016 18:44

This has been happening for the past couple of weeks and I can't sync it properly. Is there a fix?
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‎01-25-2016 03:12

‎01-25-2016 03:12

Welcome to the Fitbit Community @Kgold! You should start by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Could you tell me if this is happening in the Fitbit app or Online Dashboard? Can you share a screenshot of what you're seeing?

 

Hope this helps. Let me know the outcome.

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