Fitbit

[MLCalderon]

My Fitbit is marking my steps but my phone keeps telling me that my Fitbit can't be found could you help me.please

[SteveH · Accepted solution]

The usual things to try when you get syncing / connection issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[MLCalderon]

I did it all it still doesn't work 

[SteveH]

Then it's time to contact customer support

[MLCalderon]

I did and it didn't help 😭

[SteveH]

Sorry to hear that. I guess that means you are no longer in warranty. If customer support can't help then I'm afraid that's the end of your fitbit.

[Mtronot]

It is not a zip problem. It is a software problem that Support is ignoring. Fit bit zip is fine. Battery full. Worked Friday. Now app does not find zip. But works fine on laptop.

[MLCalderon]

Yes they told me to use another phone or a lab top so they know that's a
possibility that can work but I told them I can't afford a new phone or a
lab top so they said I don't know what to tell you that's the only way we
can find out if it's your ZIP I wanted to cuss at least a hundred times

[MLCalderon]

I don't think I should have to buy another one when I haven't had this  one Fitbit Zip that long and having nothing but trouble with it I tried everything you ask of me and I still AM having nothing but trouble I should be eligible for a up graded on one I was looking at them and I seen one  for a in expensive one I seen the one for only 2,500 points please consider it

[Mtronot]

I don't think this post is for me. I am not Fitbit support. But this is not
a device problem but a Fitbit software problem which they are not helping
with.